Major retailer, consumer electronics. Fortune 3 retailer with a well known and respected brand image, majority market share and a well established national presence. Segue engaged with retailer, managing several different types of consumer electronics including cameras (30% of purchases). Other products included gaming consoles, gaming devices, DVD players, portable cd players, mp3 and hard drives. Three year relationship.
Computer Storage OEM with a large installed field population of highly regarded storage devices. Product models vary by capacity and the method of attaching to the computer network. The most likely item to fail in any device is a small, low value, easily installed component. The product itself is primarily used by businesses to backup data; clients are very concerned about the device being un-useable and want fast turnaround on the parts needed to repair and put the unit back in service.